Senior Engagement Officer
2 weeks ago
This role is responsible for driving customer engagement initiatives at CelcomDigi. You will develop and execute a comprehensive customer management program, working closely with other departments to identify and prioritize topics for the program.
Your key responsibilities include planning, coordinating, and managing events under the program, establishing a robust engagement frequency with selected customers, and maintaining a holistic view of customer feedback.
Responsibilities
- Drive customer engagement initiatives at CelcomDigi.
- Develop and execute a comprehensive customer management program.
- Plan, coordinate, and manage events under the program.
- Maintain a robust engagement frequency with customers.
Requirements
- Experience driving customer engagement in a large consumer business.
- Successes in customer experience prioritizing feedback and satisfaction.
- Strong event management skills focused on achieving goals.
- Excellent stakeholder management with strong communication skills.
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