Senior Engagement Officer

2 weeks ago


Petaling Jaya, Selangor, Malaysia Celcom & Digi Full time
Senior Engagement Officer at CelcomDigi

This role is responsible for driving customer engagement initiatives at CelcomDigi. You will develop and execute a comprehensive customer management program, working closely with other departments to identify and prioritize topics for the program.

Your key responsibilities include planning, coordinating, and managing events under the program, establishing a robust engagement frequency with selected customers, and maintaining a holistic view of customer feedback.

Responsibilities

  • Drive customer engagement initiatives at CelcomDigi.
  • Develop and execute a comprehensive customer management program.
  • Plan, coordinate, and manage events under the program.
  • Maintain a robust engagement frequency with customers.

Requirements

  • Experience driving customer engagement in a large consumer business.
  • Successes in customer experience prioritizing feedback and satisfaction.
  • Strong event management skills focused on achieving goals.
  • Excellent stakeholder management with strong communication skills.


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