Professional Mandarin Customer Care Specialist

7 days ago


Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Mandarin Customer Care Specialist Position

This is an excellent opportunity for a Mandarin-speaking customer care specialist to join our dynamic team. In this role, you will be responsible for delivering top-notch customer service to clients communicating in Mandarin.

Key Responsibilities:
  1. Customer Communication: Engage with customers in Mandarin, responding to their inquiries and resolving their issues efficiently.
  2. Information Collection: Gather and verify customer data and documentation to support internal teams and ensure smooth transactions.
  3. Problem-Solving: Provide comprehensive solutions to customer problems, aiming for first-call resolution wherever possible.
  4. Escalation Support: De-escalate situations involving dissatisfied customers, using effective communication and problem-solving skills to resolve their concerns.
  5. Record Keeping: Maintain accurate records of customer interactions, including call logs and reports.


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