Customer Experience Associate

3 days ago


Shah Alam, Selangor, Malaysia HLA Full time

About the Job:

We are seeking a talented and enthusiastic Apparel Retail Specialist to join our team at HLA. As an Apparel Retail Specialist, you will be responsible for managing store operations, providing exceptional customer service, and driving sales growth through effective product knowledge and sales techniques.

Key Responsibilities:

  1. Ensure that all aspects of store operations run smoothly, including visual merchandising, inventory management, and cash handling.
  2. Develop and maintain a comprehensive understanding of our products, including their features, benefits, and pricing, to effectively communicate value to customers.
  3. Work collaboratively with colleagues to achieve sales targets, manage inventory levels, and maintain store visual merchandising standards.
  4. Engage with customers to understand their needs, offer personalized recommendations, and resolve any issues promptly.
  5. Stay up-to-date on product knowledge, sales trends, and company initiatives to provide informed guidance to customers and drive sales growth.

Requirements:

  • Basic math skills and computer literacy.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Candidate must possess at least a SPM or above.
  • Proficiency in English and Mandarin is an added advantage.

Working Locations:

  • HLA Aeon Mall Bukit Tinggi - 3 vacancies
  • HLA Central I City - 3 vacancies (Basic RM 2,500 commission separate)
  • HLA Genting Sky Avenue - 4 vacancies
  • HLA IOI City Mall Putrajaya - 4 vacancies (Basic RM 3,000 commission separate 200-1,000)
  • HLA Concept Store Suria KLCC - 3 vacancies
  • HLA IOI Mall Puchong - 3 vacancies
  • HLA Pavilion Bukit Jalil - 10 vacancies
  • HLA Mytown - 2 vacancies
  • HLA Central I City - 2 vacancies
  • HLA Sunway Velocity - 1 vacancy
  • HLA Southkey Megamall - 2 vacancies

Benefits:

  • Medical and Hospitalization Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Medical Insurance
  • Training Provided
  • Overtime Pay
  • Allowance Provided


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