Experience Design Lead

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Generali Malaysia Full time
About the Role

We are looking for an experienced Experience Design Lead to join our team at Generali Malaysia. The successful candidate will be responsible for designing and delivering exceptional customer experiences across all touchpoints.

Key Responsibilities:
  • CX Strategy: Develop and implement customer experience strategies to drive business growth and customer satisfaction.
  • Design Thinking: Apply design thinking principles to identify and solve complex customer problems.
  • Team Leadership: Lead cross-functional teams to deliver projects and initiatives that meet customer needs.
Qualifications:
  • Degree in Marketing or Business
  • Relevant certification in CX, Data, Design Thinking, and Project Management
  • Minimum 6-7 years of experience in customer insights, data analytics, and project management


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