IT Infrastructure Protection Expert

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia KrowdHired Full time

In this role, you will be responsible for ensuring the security and integrity of our IT infrastructure. This includes managing the ticketing system, handling customer inquiries, analyzing change requests, troubleshooting issues, and maintaining up-to-date firmware and software.

You will work closely with our engineering team to resolve complex technical issues and provide timely support to customers. Your excellent communication skills will enable you to effectively collaborate with cross-functional teams and stakeholders.

To succeed in this role, you will need to possess strong analytical and problem-solving skills, as well as experience working in a fast-paced environment. You should be comfortable with autonomous work, prioritizing tasks, and managing multiple projects simultaneously.

Key Responsibilities:
  • Manage the ticketing system and ensure all tickets are up-to-date.
  • Handle customer calls/escalations and perform 2nd level troubleshooting and resolution.
  • Conduct analysis (impact & risks) on change requests and perform configuration changes.
  • Maintain products firmware, signature and patches up to date.


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