Technical Solution Specialist

1 week ago


Kuala Lumpur, Kuala Lumpur, Malaysia Novelte - Robotic Solutions Full time

Novelte (M) Sdn. Bhd. offers a unique opportunity for individuals to contribute to the development of cutting-edge robotic solutions in the Greater China Region.

About Us

We are a leading end-to-end robotic solution services company, assisting clients in adapting the latest robotic technologies to streamline operations and improve productivity.

The Role

You will be responsible for:

  1. Troubleshooting and resolving technical issues raised by customers, providing professional technical support.
  2. Analyzing customer feedback and proposing improvement suggestions to relevant departments.
  3. Preparing technical documentation for installation, commissioning, and maintenance, recording work processes and solutions.
  4. Developing implementation plans and assisting account managers in achieving sales targets.

Ideal Candidate

  • You possess a Degree/Diploma in Computer Science, Engineering, or a related field.
  • You have at least 2 years of experience, ideally within an Engineering or Helpdesk/Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You are a strong team player who can manage multiple stakeholders.
  • You possess strong analytical skills and are comfortable dealing with numerical data.
  • You are willing to undertake 0-30% travel.


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