Technical Solution Specialist
1 week ago
Novelte (M) Sdn. Bhd. offers a unique opportunity for individuals to contribute to the development of cutting-edge robotic solutions in the Greater China Region.
About Us
We are a leading end-to-end robotic solution services company, assisting clients in adapting the latest robotic technologies to streamline operations and improve productivity.
The Role
You will be responsible for:
- Troubleshooting and resolving technical issues raised by customers, providing professional technical support.
- Analyzing customer feedback and proposing improvement suggestions to relevant departments.
- Preparing technical documentation for installation, commissioning, and maintenance, recording work processes and solutions.
- Developing implementation plans and assisting account managers in achieving sales targets.
Ideal Candidate
- You possess a Degree/Diploma in Computer Science, Engineering, or a related field.
- You have at least 2 years of experience, ideally within an Engineering or Helpdesk/Technical Support role.
- You have excellent communication and interpersonal skills.
- You are a strong team player who can manage multiple stakeholders.
- You possess strong analytical skills and are comfortable dealing with numerical data.
- You are willing to undertake 0-30% travel.
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