Senior IT Operations Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia AIA Digital+ Full time
About the Job

We are looking for a highly experienced Senior IT Operations Manager to lead our IT service management processes, ensuring high levels of service availability and minimal disruptions to business operations. The ideal candidate will have a strong background in IT service management and excellent analytical and communication skills.

Responsibilities include:

  • Leading and managing the Incident Management process
  • Coodinating and managing rapid and effective response to Critical, Major and High Severity Incidents
  • Establishing and maintaining incident response procedures

Requirements

  • 8+ years relevant experience in IT service management
  • Excellent understanding and proven experience in ITSM implementation
  • Sound understanding of IT operating model design and best practices

What We Offer

AIA Digital+ offers a competitive salary and benefits package, as well as opportunities for growth and development. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply.



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