Customer Experience Leader

Job Overview:Sutherland Global seeks an experienced professional to fill the role of Customer Experience Leader. This individual will be responsible for overseeing and managing performance and service quality to guarantee customer satisfaction. The ideal candidate will have strong analytical skills, ability to interpret data, identify trends, and make...

We are seeking a Customer Experience Leader to join our Kuala Lumpur team and drive our customer experience strategy forward. In this role, you will be responsible for developing and implementing comprehensive CX initiatives, analyzing customer feedback, and identifying areas for improvement.To succeed in this position, you must have a proven track record of...

Key ResponsibilitiesWork with our clients to understand their business requirements in the broader context of their digital strategy and transformation agenda.Collaborate with Business Analysts, Business Strategists, UX Designers, Developers and Testers to deliver industry-leading experiences across a broad range of products and services.Your role as a...

SRG Asia Pacific is looking for a talented Customer Experience Team Leader to oversee our live chat support team. As a key member of our digital support team, you will play a vital role in ensuring high-quality customer interactions and seamless operations within our digital channels.About the RoleThe successful candidate will be responsible for guiding and...

We are seeking a highly skilled Supply Chain and Customer Experience Leader to join our team at Markem-Imaje, a world leader in product identification and traceability solutions. As a key member of our supply chain team, you will be responsible for leading and managing customer care operations to ensure the highest level of customer satisfaction.About the...

In-Store Experience LeaderAs an In-Store Experience Leader, you'll be responsible for creating compelling in-store experiences that drive customer engagement and loyalty.Lead the creation and execution of comprehensive retail planning strategies.Regularly engage with cross-functional teams to ensure alignment of retail strategies and their successful...

Company OverviewSutherland is a dynamic organization seeking a skilled professional to join our team as a Lead - Customer Experience.We are a group of driven and supportive individuals who share a passion for delivering exceptional customer experiences. Our ideal candidate will be an organized and goal-oriented individual with a proven track record in...

About KlookWe are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences...

Logistics ManagerAs a key member of our team, the Customer Care and Logistics Manager will be responsible for ensuring smooth import/export processes and managing stock and inventory levels.The role involves close collaboration with cross-functional teams, including Supply & Services and Technical Service, to develop and implement logistics strategies...

Pasona Malaysia invites applications for a Customer Experience Director to lead our customer experience strategy. As a visionary leader, you will be responsible for designing and implementing customer-centric initiatives to drive business growth and loyalty.In this key role, you will analyse customer feedback and market trends to identify opportunities for...

About This OpportunityWe are seeking a skilled professional to join our team as a Vaccine Implementation Associate, responsible for connecting customers within their accounts to our vaccine portfolio.This is an exciting opportunity to work with a global leader in the pharmaceutical industry, contributing to the development of innovative treatments for...

About the OpportunityWe are seeking a highly skilled and experienced leader to join our team as a General Manager.Possess over five years of experience in customer service management, including leading and developing multinational teams with more than 50 members.Demonstrate a strong customer-focused approach, with a sharp awareness of customer needs, a...

Trip.com Group is a leading global travel service provider, and we are committed to delivering exceptional travel experiences for our customers.We are seeking a talented and experienced Group Leader to join our team and lead our service operations.Your key responsibilities will include:Overseeing the management of 3-4 service teams and ensuring the...

Location:Kuala Lumpur, MYCustomer Experience Analyst - ARO Customer CareLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

Location:Kuala Lumpur, MYCustomer Experience Analyst - ARO Customer CareLed by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is...

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly...

About UsDeloitte is a global leader in professional services, with a presence in over 150 countries. We're committed to making an impact that matters for our clients, our people and the communities we serve.About the RoleThis role is part of our Customer Strategy & Design (CS&D) team, which helps our clients create great customer experiences that drive...

Job OverviewThis is a unique opportunity to join American Express as a Team Leader, where you'll be responsible for leading a high-performing team and driving excellence in customer interaction, colleague management, and stakeholder collaboration.Key ResponsibilitiesDevelop and implement strategies to establish strong relationships with premium customers and...

Gated Talent is on a mission to deliver exceptional customer experiences. We're seeking a Cross-Functional Team Lead to join our leadership team and drive business growth through innovation and collaboration.About the JobAs a key member of our leadership team, you will lead the Customer Success organisation, developing and executing business strategies to...

TDCX Group is committed to providing its clients with exceptional customer experiences through innovative digital CX solutions.As a Front End Developer, you will play a key role in delivering these solutions by working with our Global Internet Leader Account to develop and deploy successful shopping and dynamic remarketing campaigns.Work collaboratively with...