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Cloud-Based Java Platform Support Role

2 weeks ago

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We are looking for a highly skilled Technical Support Specialist to join our team. As a Software Engineer (Support), you will play a critical role in ensuring the smooth operation of our cloud-based Java platform.

About the Team

The team responsible for providing technical support solutions uses state-of-the-art software and offers comprehensive client support using our expertise and flexible, client-focused approach.

We offer a dynamic and innovative work environment, where you will have the opportunity to develop your skills and knowledge in a fast-paced industry.

Responsibilities
  • Form part of the 24/7 on-call support roster
  • Support scheduled customer deployments and installations
  • Prepare deployment checklists
  • Smoke test deployments before handing over to the customer
  • Review the deployment package before sending it to the customer
  • Investigate and where possible, resolve incidents and problems