Collections Operations Manager

20 hours ago


Petaling Jaya, Selangor, Malaysia GXBank Full time
About the Role

The Collections Supervisor will oversee the daily operations of our Collections function, ensuring timely and efficient resolution of delinquent accounts. This role requires a strong analytical mindset and excellent communication skills to drive results and improve customer experiences.

Key responsibilities include:

  • Developing and implementing effective call strategies to minimize credit losses and improve resolution rates
  • Managing active delinquent portfolios and monitoring key performance indicators (KPIs)
  • Collaborating with cross-functional teams to optimize processes and improve efficiency

We are looking for a seasoned professional with at least 5 years of experience in a Collections context, preferably with direct supervisory experience. Strong communication, interpersonal, and people management skills are essential for this role.



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