Clinical Operations Lead

5 days ago


Petaling Jaya, Selangor, Malaysia Mediskin Sdn Bhd Full time
About Mediskin Sdn Bhd

Klinik Mediskin is a pioneering clinic specializing in delivering tailored aesthetic treatments that help individuals achieve a youthful appearance. Our expert team uses advanced techniques and cutting-edge technology to ensure remarkable results.


Job Requirements

We are seeking an experienced Operations Manager to oversee our daily operations, manage staff, maintain high service standards, and continually improve client satisfaction.


Main Responsibilities
  • Oversee clinic operations to guarantee efficiency and effectiveness.
  • Collaborate with the Clinical Director to execute the clinic's vision, objectives, and strategies.
  • Guarantee seamless workflow and handle operational challenges promptly.
  • Maintain and review clinic performance metrics, including financial reports, patient reviews, and staff productivity.

Staff Supervision and Development
  • Work with the Clinical Director and Clinic Manager to create employee development plans and career advancement strategies.
  • Hold regular team meetings and one-on-one sessions to address issues and provide guidance.
  • Foster a culture of continuous learning and adherence to clinic policies and procedures.

Compliance and Quality Assurance
  • Ensure adherence to health and safety regulations, quality standards, and company policies.
  • Perform regular audits to uphold high standards of service for aesthetic and wellness treatments.

Customer Satisfaction
  • Support the Clinical Director in nurturing strong relationships with valued clients and delivering exceptional customer experiences.
  • Analyze patient feedback to identify areas for improvement and implement relevant changes.

Qualifications
  • Degree in Business Administration, Healthcare Management, or a related field.
  • At least 5 years of experience in operations management, preferably in the wellness or aesthetic sector.
  • Exceptional leadership, organizational, and problem-solving abilities.
  • Superior communication and interpersonal skills.
  • Understanding of healthcare laws and compliance requirements.
  • Able to analyze data and make informed decisions.


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