Customer Service Coordinator

2 weeks ago


Hulu Kelang, Malaysia DConcept Direct Car Importer Full time
About Us

DConcept Direct Car Importer is a leading provider of high-quality vehicles. We are committed to delivering exceptional customer service and supporting our team members to excel in their roles.

Job Summary

We are seeking a CUSTOMER SERVICE COORDINATOR to join our team. In this role, you will be responsible for responding to customer inquiries, scheduling service appointments, and providing updates on service progress.

  • Responsibilities:
  • Process service orders and maintain accurate customer records.
  • Allocate tasks to technicians based on their expertise and availability.
  • Maintain and update service records, job cards, and invoices.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of SPM or Diploma in Business Administration, Office Management, Automotive Technology, or a related field.
  • At least 1 year experience in an office support role or in the automotive industry.
  • Fresh graduates are welcome to apply.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and prioritize effectively.
  • Excellent knowledge of MS Office.
  • Computer skills – using appropriate computer skills and knowledge, ranging from data entry to system analysis, to achieve work goals.
  • Written and verbal communication skills.
  • Safety and compliance.


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