IT Operations Manager
7 days ago
We are seeking an experienced IT Operations Manager to join our team at Bell Ward Malaysia.
About the Role
This is a contract position with a 2-year tenure, requiring strong leadership skills and experience in managing enterprise applications like SAP ECC, Payroll2U, Contract Management System, and other critical business systems.
Main Responsibilities
- Service Delivery Management
- Ensure end-to-end delivery of IT services for enterprise applications, meeting service-level agreements (SLAs) and key performance indicators (KPIs).
- Collaborate with business units to understand their requirements and align IT services accordingly.
- Manage incidents, service requests, and escalations.
- Operational Support
- Oversee the day-to-day operation of SAP modules (e.g., QM, PM, MM), Contract Management System, and other enterprise systems.
- Coordinate with internal IT teams and external vendors to resolve technical issues and minimize downtime.
- Manage and perform application configuration, upgrades, patches, and enhancements to ensure business continuity and system stability.
- Project Management
- Support the deployment of new enterprise application modules, features, and integrations.
- Work with project managers to ensure timely and cost-effective delivery of IT initiatives.
- Stakeholder Engagement
- Act as the primary point of contact for business stakeholders regarding enterprise application services.
- Facilitate communication between business teams, IT teams, and external vendors to ensure alignment.
- Change and Release Management
- Follow established change management protocols for introducing new features or updates to enterprise applications.
- Coordinate with cross-functional teams to plan and execute releases with minimal disruption to business operations.
- Vendor and Partner Management
- Liaise with external vendors to ensure the timely delivery of services and resolution of issues.
- Evaluate vendor performance and provide feedback for continuous improvement.
- Compliance and Security
- Ensure enterprise applications comply with relevant regulatory, security, and governance standards.
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