IT Operations Manager

7 days ago


Shah Alam, Selangor, Malaysia Bell Ward Malaysia Full time
Job Description

We are seeking an experienced IT Operations Manager to join our team at Bell Ward Malaysia.

About the Role

This is a contract position with a 2-year tenure, requiring strong leadership skills and experience in managing enterprise applications like SAP ECC, Payroll2U, Contract Management System, and other critical business systems.

Main Responsibilities

  • Service Delivery Management
    • Ensure end-to-end delivery of IT services for enterprise applications, meeting service-level agreements (SLAs) and key performance indicators (KPIs).
    • Collaborate with business units to understand their requirements and align IT services accordingly.
    • Manage incidents, service requests, and escalations.
  • Operational Support
    • Oversee the day-to-day operation of SAP modules (e.g., QM, PM, MM), Contract Management System, and other enterprise systems.
    • Coordinate with internal IT teams and external vendors to resolve technical issues and minimize downtime.
    • Manage and perform application configuration, upgrades, patches, and enhancements to ensure business continuity and system stability.
  • Project Management
    • Support the deployment of new enterprise application modules, features, and integrations.
    • Work with project managers to ensure timely and cost-effective delivery of IT initiatives.
  • Stakeholder Engagement
    • Act as the primary point of contact for business stakeholders regarding enterprise application services.
    • Facilitate communication between business teams, IT teams, and external vendors to ensure alignment.
  • Change and Release Management
    • Follow established change management protocols for introducing new features or updates to enterprise applications.
    • Coordinate with cross-functional teams to plan and execute releases with minimal disruption to business operations.
  • Vendor and Partner Management
    • Liaise with external vendors to ensure the timely delivery of services and resolution of issues.
    • Evaluate vendor performance and provide feedback for continuous improvement.
  • Compliance and Security
    • Ensure enterprise applications comply with relevant regulatory, security, and governance standards.

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