Retail Store Leader
2 weeks ago
Simverse Sdn Bhd (Karaku) is seeking a highly skilled Retail Store Leader to join our team. This role involves overseeing the daily operations of our store, ensuring seamless customer experiences, and driving sales growth.
About the Role- We are looking for an individual with strong leadership skills, excellent communication abilities, and experience in managing teams.
- As a Retail Store Leader, you will be responsible for creating a positive work environment, motivating employees, and setting clear goals and expectations.
- You will also be expected to analyze sales data, develop strategies to increase revenue, and implement effective inventory management systems.
- Recruit, train, and onboard new employees to ensure they meet company standards.
- Manage work schedules, assign tasks, and optimize workforce efficiency to minimize waste and maximize productivity.
- Evaluate employee performance and provide constructive feedback to enhance productivity and address areas for improvement.
- Plan product procurement, maintain stock levels, and conduct regular inventory checks to prevent stockouts and overstocking.
- Design and update merchandise displays to attract customers and create an engaging shopping experience.
- Ensure product quality and handle customer complaints regarding merchandise in a professional and courteous manner.
- Set and track sales targets for the team, developing and implementing sales strategies to achieve desired results.
- Maintain customer relationships and improve satisfaction through personalized services, including offering loyalty programs and promotions.
- Oversee daily store activities, facility maintenance, and hygiene standards to ensure a clean and welcoming environment for customers.
- Manage office supplies, ensuring smooth operational efficiency and minimizing waste.
- Implement safety protocols, conduct training sessions, and develop emergency response plans to ensure the well-being of employees and customers.
- Enhance brand awareness through promotional events and digital marketing initiatives.
- Maintain store image and branding consistency across all touchpoints.
- Handle customer feedback and manage store reputation by responding promptly to concerns and resolving issues effectively.
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Retail Store Leader
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