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Client Experience Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time
About Us
We're an international bank with a presence in over 70 markets across Africa, Asia, Europe, and the Americas. Our purpose is to drive commerce and prosperity through our unique diversity. We strive to make a positive difference for our clients, communities, and each other. As a Senior Client Service Officer at Standard Chartered, you'll be part of a dynamic team dedicated to delivering exceptional client experiences. Your role will involve handling client enquiries, providing training, and resolving technical issues related to online banking. With your expertise, you'll help us maintain our commitment to excellence and build long-lasting relationships with our clients.

Your Key Responsibilities
  1. Manage client relationships and provide responsive support via phone and email.
  2. Develop and deliver training programs for corporate clients on online banking platforms.
  3. Analyze and resolve technical issues related to online banking.
  4. Monitor and maintain quality standards in all interactions with clients.

Requirements
To succeed in this role, you should possess strong communication skills, problem-solving abilities, and a passion for delivering exceptional client experiences. You'll need to be proactive, flexible, and able to work well under pressure. A strong understanding of online banking platforms and technical issues is essential. Additionally, you should be comfortable working in a fast-paced environment and be willing to adapt to changing priorities.