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Cycle Safety Support Specialist
2 weeks ago
Cycle Safety Support Specialist
We are looking for a highly skilled and experienced Customer Service Manager to join our team at Lumos. As a pioneer in the cycling industry, we create innovative safety gear that enhances the cycling experience. In this role, you will play a critical part in delivering exceptional customer experiences and driving business growth.
Your key responsibilities will include defining clear policies and responses to common customer problems, maintaining our website FAQ page, putting together a plan to equip and enable the CS team to be a source of WOW to our customers, staying up-to-date with company news and developments, and monitoring reviews on our website and other platforms. Additionally, you will provide a monthly CS report to the company, identify trends and areas of improvement, and lead and manage the Customer Service team as a whole.
Key Tasks:
- Develop and implement effective customer service strategies to drive business growth and customer satisfaction.
- Maintain a high level of knowledge about Lumos products and services to effectively address customer inquiries.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction.
- Monitor and analyze customer feedback to identify areas for improvement.
- Lead and manage the Customer Service team to achieve business objectives and improve overall customer satisfaction.
