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Customer Experience Director
3 weeks ago
About the Position:
The Beauty Specialist Team Lead will be responsible for leading a team of Beauty Specialists/Make-up Artists to achieve business objectives. This individual will work closely with store and counter teams to understand their needs and provide fast, workable solutions to achieve productivity through set retail & CRM KPIs.
Main Responsibilities:
- Lead a team of Beauty Specialists/Make-up Artists to achieve business objectives
- Work closely with store and counter teams to understand their needs and provide fast, workable solutions to achieve productivity through set retail & CRM KPIs
- Develop and implement sales strategies to drive revenue growth and achieve sales targets
- Manage store/counter inventory, operations, training, staff development, and welfare
Requirements:
- SPM and above with a minimum work experience in retail (preferably skincare and make-up) of 3 years, ideally in the role managing sales and operations of stores/counters
- Good with MS Office software particularly Outlook, MS Excel, and MS Powerpoint
- Able to analyze sales data and other retail data such as conversion, SKU, CRM information to draw meaningful and actionable insights
- Fast and agile individual with a strong passion for beauty and retail
- Excellent verbal and written communication and interpersonal skills
- Able to work shifts, weekends, and/or public holidays. Occasional travel within Malaysia when required
- Consumer-first mindset and able to cultivate similar with the team
- Enjoys the service industry and delivering retail experience that exceeds consumer expectations
Benefits:
- Medical and dental benefits
- Staff purchase
- Complimentary products (upon confirmation)
- Long Service Award
- Training opportunities
