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Digital Transformation Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia TENTEN PARTNERS PTE. LTD Full time

Job Description:
Overview

TENTEN PARTNERS PTE. LTD is seeking a highly experienced Solution Architect to lead the design and architecture of Salesforce CRM solutions and Contact Centre technologies, ensuring they meet business needs.

Responsibilities

  1. Lead the design and implementation of Salesforce CRM solutions, with a focus on Marketing Cloud and Leads Management (a plus).
  2. Drive Genesys omnichannel integration, ensuring seamless communication across multiple channels.
  3. Leverage data and AI to optimize customer experiences and improve operational efficiency.
  4. Collaborate with cross-functional teams to ensure alignment of technical solutions with business objectives.
  5. Ensure integration of Salesforce CRM with other enterprise systems and contact centre technologies.
  6. Act as the technical lead for solution design, implementation, and optimisation across multiple platforms.

Requirements

  • 8-15 years of experience as a Solution Architect, specializing in Salesforce CRM and Contact Centre technologies.
  • Strong expertise in Salesforce CRM, including Marketing Cloud and Leads Management (a plus).
  • Experience in Genesys omnichannel integration and Contact Centre technologies.
  • Demonstrable track record leveraging data and AI to enhance customer experiences and operational efficiency.
  • Expertise in solution design, systems architecture, and integration of CRM and Contact Centre solutions.
  • Ability to work with business and technical teams to ensure effective solution delivery.
  • Certifications in Salesforce, Genesys, or related architecture methodologies are a plus.
  • Experience in Financial Services or MNC environments is a plus.

Benefits

Competitive salary and comprehensive benefits package, including health insurance, flexible working options, and opportunities for learning and development.