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IT Customer Service Professional

2 weeks ago


Shah Alam, Selangor, Malaysia MyGENO Full time
Responsibilities

The Technical Helpdesk Assistant will play a crucial role in providing technical support to customers. Key responsibilities include:

  1. Interacting with customers, responding to their needs, and gathering customer information.
  2. Determining the issue by evaluating and analyzing symptoms.
  3. Following up and making scheduled call backs to customers where necessary.

This role requires a strong foundation in computer systems, hardware, and software, as well as excellent communication skills to interact with customers effectively.