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IT Customer Service Professional
2 weeks ago
The Technical Helpdesk Assistant will play a crucial role in providing technical support to customers. Key responsibilities include:
- Interacting with customers, responding to their needs, and gathering customer information.
- Determining the issue by evaluating and analyzing symptoms.
- Following up and making scheduled call backs to customers where necessary.
This role requires a strong foundation in computer systems, hardware, and software, as well as excellent communication skills to interact with customers effectively.