Computer Systems Analyst
2 weeks ago
We are seeking a highly skilled and experienced GSR Specialist to join our team at Prometric Ireland Limited. As a key member of our support team, you will be responsible for delivering exceptional customer service, resolving technical issues, and ensuring seamless delivery of our services.
Main Responsibilities:
- Deliver exceptional customer support via phone, email, and outbound calls.
- Resolve basic computer-related issues, including hardware, software, user access, and other related problems.
- Prepare test centers before they go live, ensuring all necessary equipment and systems are in place.
- Stay updated on training, new initiatives, and the latest updates to ensure optimal performance.
- Work diligently to meet or exceed desired metrics and parameters.
- Create and document cases as needed, and develop reports for clients using Excel.
- Perform installations of hardware and software.
- Education: Possess a diploma (Advanced/Higher or Graduate) with a preference for a Bachelor's Degree in Computer Science/Information Technology or equivalent.
- Experience: Minimum 2 years of experience in Technical Helpdesk or Customer Service.
- Language Skills: Proficient in English and Mandarin, with good communication skills.
- Troubleshooting Skills: Intermediate level troubleshooting and installation of Windows operating systems/software.
- Networking Knowledge: Intermediate level understanding of networking concepts, devices, and troubleshooting.
- Problem-Solving Skills: Excellent problem-solving skills, with the ability to think abstractly and visualize solutions.
- Application Knowledge: Advanced knowledge of test center applications, with the ability to learn and support new applications/clients.
- Computer Skills: Basic computer skills in MS Office products, including Word, Excel, and PowerPoint.
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