Computer Systems Analyst

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prometric Ireland Limited Full time
About the Position

We are seeking a highly skilled and experienced GSR Specialist to join our team at Prometric Ireland Limited. As a key member of our support team, you will be responsible for delivering exceptional customer service, resolving technical issues, and ensuring seamless delivery of our services.


Main Responsibilities:
  • Deliver exceptional customer support via phone, email, and outbound calls.
  • Resolve basic computer-related issues, including hardware, software, user access, and other related problems.
  • Prepare test centers before they go live, ensuring all necessary equipment and systems are in place.
  • Stay updated on training, new initiatives, and the latest updates to ensure optimal performance.
  • Work diligently to meet or exceed desired metrics and parameters.
  • Create and document cases as needed, and develop reports for clients using Excel.
  • Perform installations of hardware and software.
Requirements:
  1. Education: Possess a diploma (Advanced/Higher or Graduate) with a preference for a Bachelor's Degree in Computer Science/Information Technology or equivalent.
  2. Experience: Minimum 2 years of experience in Technical Helpdesk or Customer Service.
  3. Language Skills: Proficient in English and Mandarin, with good communication skills.
  4. Troubleshooting Skills: Intermediate level troubleshooting and installation of Windows operating systems/software.
  5. Networking Knowledge: Intermediate level understanding of networking concepts, devices, and troubleshooting.
  6. Problem-Solving Skills: Excellent problem-solving skills, with the ability to think abstractly and visualize solutions.
  7. Application Knowledge: Advanced knowledge of test center applications, with the ability to learn and support new applications/clients.
  8. Computer Skills: Basic computer skills in MS Office products, including Word, Excel, and PowerPoint.


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