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Relationship Manager, Employee Banking

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Full time
Job Summary

Achieve defined sales targets and deliver exceptional customer service to drive business growth and customer satisfaction.

Key Responsibilities
  1. Develop and implement sales strategies to achieve monthly sales targets and objectives.
  2. Build and maintain strong relationships with corporate and institutional clients, commercial clients, and priority banking partners to increase payroll/EB share within their ETB customer segments.
  3. Source and call on prospects on a monthly basis to maintain an agreed sales pipeline and identify new business opportunities.
  4. Undertake sales presentations and organize monthly roadshows as per the number directed by supervisor.
  5. Establish and maintain close business collaborations with clients to increase payroll/EB share and revenues.
  6. Cross-sell multiple RC products to meet PPC and revenue targets.
Customer Relationship Management
  1. Build an information database on existing EB customers to support relationship building and cross-selling efforts.
  2. Review existing EB customer investment portfolios regularly to maintain relationships and manage cross-sell ratios.
  3. Keep abreast of customers' needs and conduct regular checks on market trends and competitors' programme offerings and activities for target customer groups.
Compliance and Risk Management
  1. Ensure compliance with the Group's standards and regulatory requirements pertaining to Money Laundering and CDD.
  2. Participate in and/or support the Bank's effort in combating money-laundering activities.
  3. Exercise due care and diligence on matters related to Money Laundering and CDD in the day-to-day sales processes.
Self-Development and Continuous Learning
  1. Motivate oneself to improve on selling and personal skills, especially in meeting sales targets, relationship management with internal and external stakeholders, time management, communication skills, and recommending training in appropriate aspects.
  2. Upgrade oneself in knowledge and new developments in banking, financial, and investment products and services.
Key Stakeholders
  1. Branch.
  2. Business Banking & Medium Enterprise.
  3. Corporate & Institutional Banking.
  4. Credit Initiation.
  5. PS Sales Admin.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good, are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

  1. Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  2. Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  3. Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial, and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum), and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders, and all sorts of self-help toolkits.

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies - everyone feels respected and can realise their full potential.