Technical Support Specialist
1 week ago
We are seeking a skilled Technical Support Specialist to join our team at Mastercard. As a member of our Customer Implementation Services Team, you will be responsible for implementing and testing our products and services, ensuring seamless integration with financial institutions globally.
- Do you enjoy problem-solving and technical troubleshooting?
- Are you comfortable working with customers to resolve issues?
- Have you ever worked in a fast-paced technical environment?
Key Responsibilities
- Providing technical support to Mastercard customers for all products and services.
- Acting as central point of contact for customers throughout processing implementation project execution.
- Defining, creating, maintaining and documenting standard and non-standard key customer processing implementation processes.
- Collaborating with internal teams to deliver high-quality solutions.
About This Role
- 2+ years of experience in IT system knowledge, with in-depth understanding of network technology and applications.
- Excellent communication skills to work effectively with cross-functional teams.
- Familiarity with payment transaction processing and industry business principles knowledge.
- Bachelor's degree in Information Technology, Computer Science or related field.
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