Customer Experience Specialist
6 days ago
We are seeking a skilled Process Specialist to join our team. The ideal candidate will have excellent communication skills and the ability to build rapport with customers.
In this role, you will be responsible for delivering high-value experiences through simplified, successful interactions using all contact channels.
You will engage with requestors in situations requiring high levels of interaction and transaction, with increased business complexity and escalated cases.
Your primary objective will be to resolve customer issues efficiently and effectively, maintaining a high level of performance as measured via agent certification standards.
This role requires a proactive approach, utilizing inquiry-based questioning skills to create linkages across the service catalog.
Key Requirements:- Excellent English and Native Korean communication skills.
- Analytical skills with demonstrated problem-solving ability.
- Ability to work in a fast-paced environment.
- Flexibility to work and support Korean working hours.
- Good technical skills (should be able to refer to SOPs and use customer tools and systems independently).
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Customer Experience Ambassador
3 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeOverviewThe Customer Success Specialist plays a vital role in delivering exceptional customer experiences, responding to requests and managing concerns with professionalism and courtesy. ResponsibilitiesEducate clients on self-service options and automated banking channels.Conduct call backs for transaction confirmations and solicit supporting documents when...
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Customer Experience Specialist
2 days ago
Petaling Jaya, Selangor, Malaysia Bjak Full timeAbout BjakWe are a leading provider of financial services in ASEAN, headquartered in Malaysia. Our platform, Bjak.my, offers millions of users the best insurance policies with high coverage and value.Our team is passionate about creating innovative products that simplify complex regulations and environments. We seek a Customer Experience Executive to join...
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Customer Experience Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeCompany OverviewAgensi Pekerjaan JobScoper Sdn. Bhd. is a reputable recruitment agency that values its employees and provides them with opportunities for growth and development.Job DescriptionThis role involves handling inbound calls, identifying customer needs, and providing solutions within our support scope. The ideal candidate will have strong...
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Customer Experience Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia F. Hoffmann-La Roche Gruppe Full timeAbout the PositionAs a Customer Experience Analyst, you are responsible for providing first level support for incidents and requests from End Users on Windows, Google, and Apple environments using various software and business applications. The range of support includes issues and assistance in software package installation and configuration on various...
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Customer Experience Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Tristar Global Sdn Bhd Full timeJob DescriptionFewer than 20 applicants still have a chance to secure this exciting opportunity.Responsibilities:Act as the primary point of contact for Business Partners in handling Cuckoo Air Conditioning installation processes and progress from start to finish.Establish strong relationships with customers and Business Partners, ensuring seamless...
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Customer Relationship Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Triumph International Full timeKey ResponsibilitiesWe are seeking a Customer Relationship Specialist to join our team in Malaysia. As a Customer Relationship Specialist, you will be responsible for building and maintaining strong relationships with customers, identifying new business opportunities, and providing exceptional customer service.The ideal candidate will have a strong...
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ParkIt Customer Experience Specialist
6 days ago
Petaling Jaya, Selangor, Malaysia ParkIt Malaysia Full timeKey ResponsibilitiesWe are seeking a highly motivated and enthusiastic Customer Success Executive to join our team. This role will focus on sourcing new leads, onboarding customers, and proactively supporting clients to ensure customer satisfaction and retention.Responsibilities include expanding market presence by onboarding new owners, assisting with...
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Customer Support Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia SupportYourApp Full timeAbout the Role:As a Customer Support Specialist, you will play a vital part in our global team, providing top-notch technical support to our clients worldwide. You will be responsible for delivering exceptional customer experiences through various communication channels, including live chats and emails.About You:To succeed in this role, you should possess...
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Customer Experience Lead
1 day ago
Subang Jaya, Selangor, Malaysia ZUS Coffee Full timeZUS Coffee is seeking a highly skilled Senior Specialist, Customer Happiness to join our team. In this role, you will be responsible for handling complex customer inquiries and escalations with professionalism and efficiency.Key ResponsibilitiesCustomer Issue Resolution: Handle complex customer issues in a timely and effective manner.Team Guidance: Provide...
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Customer Experience Manager
4 days ago
Petaling Jaya, Selangor, Malaysia Hiredly X Full timeHiredly X is currently hiring a Customer Experience Manager to lead our efforts in providing world-class customer service and support.About the CompanyHiredly X is a leading provider of [industry/service], dedicated to delivering exceptional customer experiences through our team's expertise and commitment to excellence.About the RoleLead and manage the...
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Customer Experience Lead
4 days ago
Petaling Jaya, Selangor, Malaysia Domino's Pizza Malaysia Full timeAbout the Team:We are looking for a Custome Experience Lead to join our team at Domino's Pizza Malaysia. The successful candidate will be responsible for developing and executing strategies to improve customer experience and drive sales.Key Responsibilities:Develop and execute strategies to improve customer experience.Conduct market research and analyze...
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Customer Experience Representative
7 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeAre you passionate about delivering exceptional customer experiences? Do you have experience in providing technical support and troubleshooting? If so, we would like to hear from you!About the RoleThis is an exciting opportunity to join Agensi Pekerjaan JobScoper Sdn. Bhd. as a CUSTOMER EXPERIENCE REPRESENTATIVE. As a key member of our team, you will be...
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Customer Experience Leader
3 days ago
Petaling Jaya, Selangor, Malaysia Teleperformance Full timeJob SummaryWe are seeking a highly motivated and experienced Customer Experience Leader to join our team. As a key member of our management team, you will be responsible for leading the development and implementation of strategies to drive customer satisfaction and loyalty.Responsibilities:Develop and implement customer-centric strategies to enhance customer...
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Customer Experience Manager
2 days ago
Petaling Jaya, Selangor, Malaysia CollectCo Full timeWelcome to CollectCo, where we are committed to providing our customers with an exceptional shopping experience. As a Customer Experience Manager, you will play a vital role in ensuring that our customers receive the best possible service.ResponsibilitiesYou will lead a team of customer service representatives to provide top-notch customer...
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Customer Experience Representative
3 days ago
Petaling Jaya, Selangor, Malaysia Toyota Capital Malaysia Sdn. Bhd. Full time**Job Overview:**We are seeking a highly motivated and customer-focused individual to join our team as an Executive, Customer Experience. In this role, you will be responsible for delivering exceptional customer service and sales experience.**Key Responsibilities:**Courteous Call Handling: Attend outbound & inbound calls in a courteous manner, providing...
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Mandarin Customer Support Specialist
7 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeAsgiensi Pekerjaan JobScoper Sdn. Bhd. is looking for a highly motivated and skilled Mandarin Customer Support Specialist to join our team.Job RequirementsFresh Graduates Welcome: No prior experience required, training provided.Language Skills: Must be able to speak and read in English & Mandarin.Customer Service Advantage: Experience in customer service is...
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Customer Experience Officer
7 days ago
Petaling Jaya, Selangor, Malaysia Malindo Air Full timeAbout the RoleWe're looking for a highly motivated CUSTOMER CARE OFFICER to join our team at Malindo Air. As a key member of our customer service team, you'll play a vital role in ensuring that our customers receive exceptional service and support throughout their journey with us.Your key responsibilities will include handling customer inquiries and...
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Customer Experience Manager
2 days ago
Petaling Jaya, Selangor, Malaysia TIME's group Full timeWe are looking for a Customer Experience Manager to lead our retail team. This role involves driving continuous sales and key performance indicators in a high volume retail environment.The ideal candidate will have leadership experience in customer service and a proven track record of delivering sales targets and key performance indicators.The successful...
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Customer Experience Coordinator
7 days ago
Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeWe are looking for a highly motivated Customer Experience Coordinator to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.The ideal candidate will have excellent communication skills, strong problem-solving skills, and the ability to work independently.Key Responsibilities:Fresh Graduate Opportunity: We welcome fresh graduates with a minimum diploma or...
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Customer Experience Manager
2 days ago
Petaling Jaya, Selangor, Malaysia Love, Bonito Full timeAbout the Job: We are looking for an experienced Senior Retail Ambassador to join our team at Love, Bonito. The successful candidate will have 2+ years of relevant work experience in fashion or retail and a minimum SPM/Diploma holder in Retail Management/Fashion or related fields. They will also possess strong interpersonal and communication skills.Main...