Customer Experience Specialist

6 days ago


Petaling Jaya, Selangor, Malaysia Infosys Limited Full time
About This Role

We are seeking a skilled Process Specialist to join our team. The ideal candidate will have excellent communication skills and the ability to build rapport with customers.

In this role, you will be responsible for delivering high-value experiences through simplified, successful interactions using all contact channels.

You will engage with requestors in situations requiring high levels of interaction and transaction, with increased business complexity and escalated cases.

Your primary objective will be to resolve customer issues efficiently and effectively, maintaining a high level of performance as measured via agent certification standards.

This role requires a proactive approach, utilizing inquiry-based questioning skills to create linkages across the service catalog.

Key Requirements:
  • Excellent English and Native Korean communication skills.
  • Analytical skills with demonstrated problem-solving ability.
  • Ability to work in a fast-paced environment.
  • Flexibility to work and support Korean working hours.
  • Good technical skills (should be able to refer to SOPs and use customer tools and systems independently).


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