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Technical Service Delivery Manager

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia TNS Inc. Full time

Welcome to TNS Inc., where we're passionate about delivering exceptional service to our customers

We're looking for a highly motivated and detail-oriented individual to fill the role of Network Support Analyst.

Job Responsibilities:

As a Network Support Analyst, your key responsibilities will be:

  • Network Monitoring:
  • Monitor the TNS payments network for any issues or anomalies.
  • Incident Response:
  • Respond promptly to network-related incidents and work towards their resolution.
  • Collaboration:
  • Work closely with internal teams and external partners to ensure seamless service delivery.
Qualifications:

To succeed in this role, you should have:

  • A bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 2 years of experience in a technical support role.
  • Familiarity with ITIL framework and SD-WAN solutions.
  • Strong analytical and problem-solving skills.