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Operational Excellence Specialist

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Crossell Full time

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The L&H Operational Resilience & Governance team safeguards and enables the business to manage risks, ensuring operational resilience. This integrated unit within the L&H BU Re aligns governance, regulatory compliance, risk management, and internal control efforts.

Key Responsibilities
  • Support branches on topics like Outsourcing, Business Continuity Management, Operational Resilience, and Third-Party Risk Management.
  • Identify and promote best practices across all branches, ensuring consistency and quality in process implementation.
  • Partner with Branch Operations Managers to deliver the Branch governance framework, promoting a coordinated approach.
  • Assist in ensuring a coordinated approach to all Business Reviews across supported jurisdictions.
  • Provide operational support to branches, addressing challenges and optimizing performance.
About You
  • ~5 years of experience working in consulting, insurance-related branch governance, or other relevant roles.
  • Relevant knowledge and experience in Branch Governance, Operations, Business Continuity Management, Operational Resilience, and/or Third-Party Risk Management.
  • Strong organizational, interpersonal, and communication skills, able to work effectively across functions.
  • Proficient in storytelling as well as slide writing and presentation compilation via PowerPoint and/or PowerBI.
  • Work experience in operations excellence or business transformation execution, e.g., project and change management.
About Swiss Re

Swiss Re is a leading provider of reinsurance, insurance, and other forms of risk transfer, working to make the world more resilient. We anticipate and manage various risks, from natural catastrophes and climate change to cybercrime. Our success depends on building an inclusive culture encouraging fresh perspectives and innovative thinking.

We embrace a workplace where everyone has equal opportunities to thrive and develop professionally, regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought, or other characteristics. In our inclusive environment, everyone can bring their authentic selves to work and contribute to sustainability.