Business Process Improvement Director

3 days ago


Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

About Our Company

GrabTaxi Holdings Pte. Ltd. is a leading company in Southeast Asia, dedicated to driving economic empowerment throughout the region. We value purpose, excellence, technology, and innovation, and strive to create an inclusive environment where every employee can grow and perform at their best.

Our finance team plays a critical role in accounting and finance transaction processing activities for global processes across all geographies. As a member of this team, you will contribute to enforcing one-way-of-working across all business units, ensuring financial accuracy, timeliness, and efficiency.

Your primary responsibility will be to manage workforce planning within the Shared Service Centre (SSC), ensuring sufficient resources are available for effective and efficient service delivery.

Key Responsibilities:

  • Develop, track, and present Shared Services KPIs/Metrics, providing insights and recommendations to leadership to drive performance improvements.
  • Supervise and execute the smooth transition of work coming into the SSC, ensuring minimal disruption to both internal and external stakeholders.


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