Expert Network Troubleshooter

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tech Guru Full time

We value our employees' skills and expertise, offering opportunities for growth and development.

Our Approach:
  • We deliver CIO-level strategy to accounting firms.
  • We provide innovative technology resources and guidance.

This role is ideal for those who enjoy working in a fast-paced environment and can effectively communicate technical information to customers.

Key Responsibilities:
  • Sets up new users and maintains their accounts.
  • Carefully prepares new computers according to each user's unique environment.
  • Demonstrates patience, humility, and is comfortable working in a rapidly changing environment.
  • Communicates personably and tactfully with customers.
  • Provides direct support via phone, chat, or email and remote management tools.
  • Experience with server and network outages remediation.
Requirements:
  • Near-perfect English speaking skills.
  • 1-2 years of experience in IT / Help Desk.
  • Entry to mid-level experience.
  • Understanding Active Directory and servers concepts.
  • A+ and N+ certifications are preferred.
  • Working knowledge with servers and networking equipment.


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