Risk and Compliance Reviewer
1 week ago
About the Job
The Quality Assurance (QA) Specialist is responsible for ensuring high-quality compliance case reviews and maintaining performance standards across all Compliance Ops functions.
You will work closely with the Compliance Ops team to monitor and evaluate compliance cases processed by Compliance Ops agents and provide feedback to improve agent performance and ensure efficient implementation of compliance controls.
Key Accountabilities
- Conduct QA review to assess agent performance, identify areas for improvement, and provide feedback and coaching.
- Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements.
- Initiate calibration sessions within the Compliance Ops functions to align on QA standards and address quality-related matters.
- Collaborate with the Learning & Development (LD) team to establish processes, define quality standards, ensure consistency, and refine training programs.
- Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials.
- Collaborate with cross-functional teams to identify and resolve quality-related matters.
- Stay up to date with industry trends and best practices in compliance and QA.
- Participate in the development and implementation of QA initiatives and projects.
Benefits
- Competitive remuneration package
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 2500 Benefits per annum (Training & Wellness)
- Yearly Bonus
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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