IT Infrastructure Manager

2 days ago


Petaling Jaya, Selangor, Malaysia Infosys (Malaysia) Sdn. Bhd. Full time

At Infosys (Malaysia) Sdn. Bhd., we are seeking an experienced IT Infrastructure Manager to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth operation of our SD-WAN platforms and managing vendor relationships.

The successful candidate will have a strong understanding of networking concepts, including TCP/IP, routing, and switching. Experience with Cisco routers and switches is essential, as well as familiarity with SD-WAN technologies such as Viptela, VeloCloud, SilverPeak, RANSNET, Fortinet, Meraki, and Dell ADVA.

In this role, you will work collaboratively with cross-functional teams and vendors to deliver high-quality solutions on schedule, within budget, and meeting customer requirements. You will also participate in a 24x7 shift rotation, ensuring continuous operational support across various time zones and shifts.

If you have at least 1 year of working experience in IT Operation and/or Support (LAN/WAN/Cloud) and a diploma or bachelor's degree in computer science, Information Technology, or a related field, we encourage you to apply.

Key Responsibilities
  • Analyze, troubleshoot, and correct network problems.
  • Perform escalation to internal product domain experts and/or external product vendors.
  • Work with internal experts/external vendors to resolve technical issues.
  • Respond to inbound Change Requests (CRs), Service Requests (SRs), and Queries on managed network technologies (Cisco routers/switches, SD-WANs, uCPE, Meraki) in a timely manner (within stipulated SLA).


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