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Front Desk Team Leader Assistant

3 weeks ago

Ipoh, Perak, Malaysia Club Med Full time
Job Overview

As a Front Desk Manager Assistant at Club Med, you will play a vital role in ensuring that our guests receive top-notch service and support throughout their stay. Your primary responsibility will be to provide assistance to the Reception Manager and contribute to the efficient operation of the front desk.

Your Key Accountabilities:

  1. Support the Reception Manager in maintaining a smooth and organized front desk environment.
  2. Collaborate with other departments, such as housekeeping and food and beverage, to guarantee seamless service delivery.
  3. Manage cash handling procedures, including receiving payments, making change, and operating a point-of-sale system.
  4. Ensure accurate and efficient room allocation and transfers, minimizing any potential disruptions to guests.
  5. Develop your skills in conflict resolution and problem-solving to deliver an outstanding guest experience.
  6. Foster a positive and inclusive atmosphere within the front desk team by promoting open communication and camaraderie.

Requirements:

To excel in this position, you should possess:

  • An ability to multitask and prioritize tasks effectively in a dynamic environment.
  • Excellent verbal and written communication skills, both in English and one or more additional languages.
  • A proven track record of working well under pressure and meeting deadlines.
  • The capacity to maintain confidentiality and handle sensitive information with discretion.