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Customer Experience Management Leader

2 weeks ago

Klang, Selangor, Malaysia KGW Logistics (M) Sdn Bhd Full time

Job Title: Customer Experience Management Leader

Job Summary: We are seeking a highly experienced Customer Experience Management Leader to join our team in Malaysia. The ideal candidate will have a proven track record of delivering exceptional customer service and leading teams to achieve service levels on a consistent basis.

Key Responsibilities

  • Provide strong leadership and mentorship to supervisors and representatives
  • Manage metrics and ensure customer satisfaction
  • Develop effective organization and responsibility structures
  • Manage client and coworker relationships

Requirements

  • Bachelor's degree or higher preferred
  • Minimum 5 years of Call Center/Contact Center management experience
  • Effective leadership and analytical skills
  • Experience in a fast-paced, entrepreneurial environment