Service Delivery Manager

4 days ago


Johor Bahru, Johor, Malaysia Aonic Full time
About Us

We are Aonic, a pioneer in drone solutions, delivering comprehensive end-to-end services. From drone services to creating our own drones and partnering with top brands like DJI, we continue to innovate.

Our expertise spans B2B and B2C markets, delivering integrated solutions across six verticals: agriculture, industrial, services, retail, academy, and lifestyle.

At Aonic, our mission is to empower businesses and individuals with innovative ecosystems that drive efficient living through smart technology.

About the Role

The Branch Supervisor plays a key role in managing daily branch operations, optimizing resources, developing staff, ensuring compliance with standards, and maintaining customer satisfaction.

This position requires strong technical troubleshooting, problem-solving, and presentation skills, along with a minimum of 3 years of operational experience and relevant certifications and a degree in engineering.

Key Responsibilities
  • Manage branch operations by optimizing tool, facility, and personnel availability.
  • Develop and implement plans to enhance effectiveness, efficiency, and quality management, including staff development and career progression.
  • Update operation parameters and assign responsibilities based on competency matrices.
  • Foster strong customer relationships by understanding their needs and delivering expectations.
  • Regularly review tasks and initiate corrective actions as needed.
  • Enhance processes to add value to quality management and customer benefits.
  • Maintain accurate project metrics and data collection to ensure project trajectory remains on course.
  • Ensure project compliance with applicable codes, practices, policies, performance standards, and specifications.


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