Technical Solutions Expert

1 day ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wiki Labs Sdn Bhd Full time

We are looking for an experienced Technical Solutions Expert to join our team at Wiki Labs Sdn Bhd.

Job Description

The successful candidate will be responsible for providing technical guidance and support to our enterprise clients, ensuring the successful adoption and deployment of Red Hat solutions. They will also provide incident management, troubleshooting, and root cause analysis, as well as escalate and coordinate complex issues with Red Hat and other vendors.

Key Responsibilities
  1. Act as the primary point of contact for technical issues related to Red Hat solutions.
  2. Provide technical guidance and support to clients on the use of Red Hat solutions.
  3. Assist clients in planning and executing lifecycle upgrades for Red Hat Enterprise Linux (RHEL) and related products.
  4. Develop deployment strategies to ensure smooth migration and minimal downtime.
  5. Conduct technical enablement sessions to educate clients on best practices, security hardening, and system optimization.
  6. Provide knowledge transfer on Red Hat solutions, including automation, patching, and security compliance.


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