Systems Manager

6 days ago


Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

We are seeking an experienced Technical Operations Manager to oversee our IT operations and support functions. In this role, you will be responsible for managing cross-functional technical teams, troubleshooting technical issues, and driving process improvements.

Main Responsibilities
  • HQ and Retail Outlets Hardware and System Support
  • Application Support
  • IT Operations Management
Key Performance Indicators
  • Track and analyze IT issue/ticket volumes, trends, and root causes.
  • Prioritize high-impact issues and guide the team in resolving them effectively.
  • Generate regular reports on service performance, system reliability, and support health metrics.
Team Leadership
  • Manage cross-functional technical teams and remote locations (e.g., retail outlets).
  • Lead by example and foster a culture of collaboration and innovation.
Requirements

Qualification and Experience

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5+ years of experience in IT operations or technical support management.
  • Strong analytical skills with the ability to derive insights from support data.
  • Familiar with collaboration tools (e.g. Lark, Notion etc.).
  • Excellent communication and stakeholder management skills.
Skills
  • Leadership
  • IT Project Management
  • System Support
  • Collaboration Tools
Benefits
  • Employee Discount: Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
  • Employee Perk Programmes: Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
  • Health and Wellness: Out-patient care and in-patient care are covered for all employees including ongoing wellness programs & activities.
  • Extension Leave Benefits: Provide more generous leave days. We have more than 6 other types of leave


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