Systems Manager
6 days ago
We are seeking an experienced Technical Operations Manager to oversee our IT operations and support functions. In this role, you will be responsible for managing cross-functional technical teams, troubleshooting technical issues, and driving process improvements.
Main Responsibilities- HQ and Retail Outlets Hardware and System Support
- Application Support
- IT Operations Management
- Track and analyze IT issue/ticket volumes, trends, and root causes.
- Prioritize high-impact issues and guide the team in resolving them effectively.
- Generate regular reports on service performance, system reliability, and support health metrics.
- Manage cross-functional technical teams and remote locations (e.g., retail outlets).
- Lead by example and foster a culture of collaboration and innovation.
Qualification and Experience
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5+ years of experience in IT operations or technical support management.
- Strong analytical skills with the ability to derive insights from support data.
- Familiar with collaboration tools (e.g. Lark, Notion etc.).
- Excellent communication and stakeholder management skills.
- Leadership
- IT Project Management
- System Support
- Collaboration Tools
- Employee Discount: Enjoy employee discounts on beverage, merchandise, etc at all outlets across Malaysia.
- Employee Perk Programmes: Establishment of corporate benefits to offer exclusive discounts or benefits to each employee.
- Health and Wellness: Out-patient care and in-patient care are covered for all employees including ongoing wellness programs & activities.
- Extension Leave Benefits: Provide more generous leave days. We have more than 6 other types of leave
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