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Customer Experience Associate

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia ASTRO Holdings Behad Full time

Company Overview

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  • We are ASTRO Holdings Behad, a leading entertainment company in Malaysia.
  • We strive to provide innovative solutions and services to our customers.

Job Description

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  1. The Customer Experience Associate will be responsible for resolving customer incidents and inquiries via the Sooka platform.
  2. The role requires effective communication and problem-solving skills to ensure customer satisfaction.

Responsibilities

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  • Resolve escalated customer incidents and inquiries in a timely manner.
  • Ensure responses follow company compliance and meet agreed SLA.
  • Support the organization in achieving high customer satisfaction levels.

Requirements

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  • Minimum Diploma (in any field) and experience in customer service.
  • Good communication skills (verbal and written) – fluent in English and Malay.
  • Possess software skills (Microsoft Office & Zendesk/Ticketing Systems Application).