Insurance Operations Manager
2 days ago
About Us
- Tokio Marine Insurance Group (Asia) is a leader in the insurance industry with a strong commitment to excellence.
Job Summary
- We are seeking a highly skilled Operations Team Head to lead our Miscellaneous team.
Responsibilities
- Managing the Miscellaneous team and ensuring that policies and endorsements are issued within the turnaround time.
- Monitoring team's accuracy of policy and endorsement details captured according to Marketing instructions.
- Managing weekly work state reporting on submission status.
- Ensuring team completes projects within the timeline.
- Ensuring compliance with all guidelines and regulations for policy and endorsement processing.
- Assisting section head in analysis of overall team performance, identifying trends, strengths, and areas for development.
- Assisting section head in strategic planning/FTE optimization in the team and driving the Kaizen Initiatives.
- Reducing error rate by ensuring accuracy of policy and endorsement issuance and improving service standards for processing.
- Leading or participating in projects to support strategic initiatives, ensuring completion within scope, time, and budget.
- Compiling reports timely and accurately.
- Assisting section head/HOD with any ad hoc requests.
Requirements
- Bachelor's Degree or professional degree in any field. Preferably with insurance-related qualifications such as AMII, ACII, AII, and DMII. Minimum 8 years of experience in the insurance industry handling non-motor classes.
- In-depth knowledge of operations in insurance related to commercial line classes is an added advantage.
- Strong analytical skills with the ability to interpret data and make strategic recommendations.
- Good planning, organizational, and influencing skills.
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