Insurance Operations Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Tokio Marine Insurance Group (Asia) Full time

About Us

  • Tokio Marine Insurance Group (Asia) is a leader in the insurance industry with a strong commitment to excellence.

Job Summary

  • We are seeking a highly skilled Operations Team Head to lead our Miscellaneous team.

Responsibilities

  • Managing the Miscellaneous team and ensuring that policies and endorsements are issued within the turnaround time.
  • Monitoring team's accuracy of policy and endorsement details captured according to Marketing instructions.
  • Managing weekly work state reporting on submission status.
  • Ensuring team completes projects within the timeline.
  • Ensuring compliance with all guidelines and regulations for policy and endorsement processing.
  • Assisting section head in analysis of overall team performance, identifying trends, strengths, and areas for development.
  • Assisting section head in strategic planning/FTE optimization in the team and driving the Kaizen Initiatives.
  • Reducing error rate by ensuring accuracy of policy and endorsement issuance and improving service standards for processing.
  • Leading or participating in projects to support strategic initiatives, ensuring completion within scope, time, and budget.
  • Compiling reports timely and accurately.
  • Assisting section head/HOD with any ad hoc requests.

Requirements

  • Bachelor's Degree or professional degree in any field. Preferably with insurance-related qualifications such as AMII, ACII, AII, and DMII. Minimum 8 years of experience in the insurance industry handling non-motor classes.
  • In-depth knowledge of operations in insurance related to commercial line classes is an added advantage.
  • Strong analytical skills with the ability to interpret data and make strategic recommendations.
  • Good planning, organizational, and influencing skills.


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