Mall Operations Senior Manager

2 weeks ago


Johor Bahru, Johor, Malaysia AEON Co. (M) Bhd. Full time
Senior Manager, Mall Operations

We are seeking a seasoned professional to lead our mall operations in the Southern Region.

The ideal candidate will have a strong background in retail management, with experience in developing and executing strategic plans to drive business growth and improve customer satisfaction.

The successful candidate will be responsible for managing multiple locations, leading a team of professionals, and working closely with internal stakeholders to achieve company goals.

Key Responsibilities:

  • Develop and execute strategies to enhance customer experience and drive loyalty
  • Manage area/mall strategy to achieve company goals
  • Synergize working ways within the group (Retail, ACS, AFM, ADB, etc.) and Internal Business Partners Leasing, Marketing & Operation
  • Analyze productivity and optimize mall efficiency
  • Plan events to maximize shoppers and mall turnover
  • Understand mall strengths and weaknesses, competitors, customer profiles, new demand, and surrounding development
  • Bullet points
  • Best operations for best customer experience
  • Compliance & Governance: Manage income collection/aging
  • Manpower Planning: Succession plan and career development plan including leading & motivating the team
  • Business Partners/ Customer Voices: Address potentials & issues recovery


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