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Senior Specialist, Customer Success in Cybersecurity
3 weeks ago
We're a global technology company that makes payments safe, simple, smart, and accessible. We work with merchants, banks, governments, and other organizations to help people and businesses thrive in a digital economy. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.
Your Role:
This is an exciting opportunity to join our team as a Regional Customer Success Senior Specialist for threat intelligence products. You will be responsible for supporting the development and delivery of cybersecurity and payment fraud intelligence within your region. This role involves managing threat intelligence solution utilization, overseeing regional revenue and risk management, and coordinating product launches. You will also engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors.
Your Key Responsibilities:
* Manage threat intelligence solution utilization
* Oversee regional revenue and risk management
* Coordinate product launches
* Engage with stakeholders to study the viability of proposed solutions and understand cyber threats in financial and payment sectors
* Identify optimization opportunities for customers with the goals of driving customer value and enhanced strategic goals through our products
* Articulate key performance indicators related to cost, performance, and optimization and the insights associated with them
You'll Be Successful If:
* You have experience working with large and emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
* You can leverage Mastercard Services' offerings to achieve customer goals and realize value propositions of Mastercard products
* You identify opportunities for additional Mastercard products to create greater value potential for customers and enhance impact of Network Product offerings
* You can analyze customer metrics and leverage data to drive customer success initiatives that contribute to mutual profitability and growth
