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Network Support Manager

1 week ago

Petaling Jaya, Selangor, Malaysia Infosys (Malaysia) Sdn. Bhd. Full time

About the Position

We are seeking a highly motivated Network Support Manager to join our team. The successful candidate will be responsible for providing tier-2 and tier-3 technical support to internal customers and ensuring the highest level of service quality.

Responsibilities include:

  • Providing timely and effective technical support to resolve customer complaints and requests.
  • Collaborating with internal teams to ensure seamless delivery of IT services.
  • Maintaining and updating technical documentation to ensure accuracy and consistency.
  • Participating in training and development programs to stay up-to-date with the latest technologies.

Key Skills:

  • Excellent technical and problem-solving skills, with the ability to interpret complex technical data.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers.
  • Ability to work effectively in a fast-paced environment, with multiple priorities and deadlines.
  • Strong analytical and problem-solving skills, with the ability to analyze complex technical issues.

Requirements:

  • Degree in Computer Science, Engineering, or a related field.
  • Minimum 2 years of experience in technical support, preferably in the IT industry.
  • CCNA/CCNP certification or equivalent experience.
  • Knowledge of Microsoft Windows, Linux, and Cisco devices.