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Private Cloud Operations Expert

2 weeks ago

Klang, Selangor, Malaysia iSoftStone Full time

iSoftStone is looking for a Private Cloud Operations Expert to join our team. As a key member of our cloud operations team, you will be responsible for managing and supporting our private cloud environment.

The ideal candidate will have experience with Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) offerings, and will be able to ensure the stability, scalability, and performance of the platform.

Responsibilities

  • Monitor and manage the IaaS and PaaS platform infrastructure.
  • Perform regular platform upgrades, patches, and security updates.
  • Identify and implement improvements to optimize platform performance and resource utilization.

Service Delivery

  • Develop automation scripts for efficient deployment, configuration, and management.
  • Troubleshoot and resolve platform-level issues, ensuring minimal downtime and quick recovery.
  • Work closely with vendors for resolving complex technical challenges.

Customer Engagement

  • Assist customers with onboarding, tenant provisioning, and service configurations.
  • Provide expert guidance on cloud service usage and best practices.
  • Act as a technical escalation point for tenant-specific issues.

Technical Skills

  • In-depth knowledge of private cloud platforms (e.g., VMware, OpenStack, or similar).
  • Strong understanding of IaaS and PaaS concepts, architecture, and services.
  • Experience with virtualization technologies, containers (e.g., Docker, Kubernetes), and automation tools (e.g., Ansible, Terraform).