Technical Support and Project Manager
3 days ago
This Technical Support and Project Manager role at HABIB Group involves providing technical support, troubleshooting issues, and implementing solutions to ensure seamless operations.
Responsibilities- Monitor the performance of ERP, POS and online seller center systems, identifying and resolving issues in a timely manner.
- Provide expert technical support to staff, addressing inquiries, resolving technical challenges, and offering guidance on platform usage.
- Extract and analyze data from online marketplaces and internal systems to generate actionable insights for decision-making.
- Presentation of regular reports, dashboards, and visualizations to management, highlighting trends, opportunities, and areas for improvement.
- Coordinate IT projects, including software implementations, upgrades, and integrations, to enhance operational efficiency and customer experience.
- Collaboration with internal teams and external vendors to define project requirements, timelines, and deliverables.
- Bachelor's degree in management information systems, IT, Business Administration, or a related field.
- Proven experience in managing online marketplaces, data analysis, enterprise resource planning (ERP), Point of Sales (POS) system, and IT project management.
- Proficiency in data analysis tools and software (e.g., Excel, Power BI) and a plus if have experience in project management tools (e.g., JIRA, Trello).
- Strong analytical skills and the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Attention to detail and strong organizational skills to manage multiple tasks and projects simultaneously.
- Knowledge of some e-commerce platforms such as Shopee, Lazada, Zalora, TikTok, Sitegiant Unicart, Sitegiant ERP is an advantage.
- EPF Monthly Contribution from the Employer
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