Technical Support and Project Manager

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HABIB Group Full time
Technology and Operations Role

This Technical Support and Project Manager role at HABIB Group involves providing technical support, troubleshooting issues, and implementing solutions to ensure seamless operations.

Responsibilities
  • Monitor the performance of ERP, POS and online seller center systems, identifying and resolving issues in a timely manner.
  • Provide expert technical support to staff, addressing inquiries, resolving technical challenges, and offering guidance on platform usage.
  • Extract and analyze data from online marketplaces and internal systems to generate actionable insights for decision-making.
  • Presentation of regular reports, dashboards, and visualizations to management, highlighting trends, opportunities, and areas for improvement.
  • Coordinate IT projects, including software implementations, upgrades, and integrations, to enhance operational efficiency and customer experience.
  • Collaboration with internal teams and external vendors to define project requirements, timelines, and deliverables.
Requirements
  • Bachelor's degree in management information systems, IT, Business Administration, or a related field.
  • Proven experience in managing online marketplaces, data analysis, enterprise resource planning (ERP), Point of Sales (POS) system, and IT project management.
  • Proficiency in data analysis tools and software (e.g., Excel, Power BI) and a plus if have experience in project management tools (e.g., JIRA, Trello).
  • Strong analytical skills and the ability to translate data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Attention to detail and strong organizational skills to manage multiple tasks and projects simultaneously.
  • Knowledge of some e-commerce platforms such as Shopee, Lazada, Zalora, TikTok, Sitegiant Unicart, Sitegiant ERP is an advantage.
Company Benefits
  • EPF Monthly Contribution from the Employer


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