Senior Fraud Prevention Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia NEAR Full time

At OKX, we are reshaping the future with crypto and contributing to individual freedom.

About the Role

This is a senior role within our team, responsible for handling global cases of theft and fraud. You will ensure efficient team operations, set and implement team goals and plans, and achieve relevant business metrics.

You will conduct in-depth analysis and investigations of various fraud and theft cases, formulate and implement effective prevention measures to reduce the incidence of fraud on the platform.

Key Responsibilities
  • Casework Management: Manage a portfolio of complex fraud and theft cases from initiation through to resolution, ensuring timely and accurate completion.
  • Team Leadership: Lead and mentor a high-performing team, providing guidance and support to ensure they have the necessary skills and resources to excel in their roles.
  • Process Improvement: Continuously monitor industry trends, developments, and emerging fraud tactics, optimizing case handling processes to enhance investigative efficiency.
Requirements
  • At least 3 years of experience in handling theft and fraud investigations, with proven ability to identify fraud patterns, conduct thorough case investigations, and coordinate with law enforcement agencies.
  • Experience in managing a team of at least 10 people, with the ability to effectively lead and organize team operations, assign tasks, and monitor workflows to achieve business goals.
  • Proficient in both Chinese and English, with strong verbal and written communication skills, including the ability to write reports, emails, and other business documents.

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