Operational Excellence Lead

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia ImmigrationJobs Full time

About Our Role

We are seeking a detail-oriented and organized experienced professional who is comfortable working with multiple stakeholders. As a key member of the APAC Operations team, you will play a critical role in establishing a Shared Services Operation in Malaysia.

The successful candidate will be responsible for managing the operational excellence framework to ensure the efficient delivery of the firm's goals and client service. You will be a dynamic individual who can manage all stages of achieving operational excellence, including change and risk management.

You will quickly learn the end-to-end operational flow and develop an in-depth understanding of all available platforms within the firm. Your goal will be to enhance operating efficiency and build strong engagements with key stakeholders.

Main Responsibilities

  • Draft immigration applications in accordance with documentation received from clients in respective regions' immigration portals and within agreed timelines.
  • Maintain clients' information in Fragomen's database with high levels of data accuracy and confidentiality.
  • Save and upload case-related documents and government decisions onto Fragomen's database.
  • Engage constantly with senior associates and lawyers to ensure clients' immigration needs are managed with utmost importance.
  • Manage operational risk, including identification, assessment, mitigation, and reporting in accordance with the Operational Risk Management framework.


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