Global Service Manager

17 hours ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ørsted Full time

As a key member of our IT EPIC Team, the Senior Operations Manager will be responsible for driving forward the four main ITSM processes: Event, Problem, Incident, and Change. This critical role plays a vital part in ensuring process and productivity KPI adherence and contributes to the global team's success.

The successful candidate will be part of a highly skilled and dynamic team with five colleagues in Malaysia and four in Denmark. As a key member, you will be responsible for managing a duty roster, handling ad-hoc tasks, and participating in activities such as procedure development and reporting.

We are looking for a highly motivated and organized individual with a solid background in IT operations, preferably with ITIL v3/4 and/or ITSM tool experience. The ideal candidate will have a broad technical understanding and adaptability to work in a global environment with diverse time zones.

Strong communication skills are necessary to interact effectively with various stakeholders, from technical experts to senior management. Fluency in English is required for regular global communication.

We welcome applicants with transferable skills to apply, even if they don't meet all the requirements. Please submit your application via our online career pages and answer the relevant screening questions.



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