Enterprise Salesforce Platform Manager

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Logicalis Group Full time

Logicalis Group is seeking an experienced IT professional to fill the role of Salesforce Administrator. As a key member of our team, you will be responsible for maintaining our Salesforce administration instances, ensuring seamless system configuration, change control, and enhancements.

About the Job

This is a challenging and rewarding role that requires strong technical expertise and excellent communication skills. You will act as the go-to expert for local Salesforce users and regional admins, managing service requests, troubleshooting issues, and delivering quality support via ticket systems. Your tasks will include presenting changes and system enhancements to diverse audiences, assisting in conducting training for business owners, and managing mass imports and exports of data.

  • Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein, and Pardot) including user and license management, system configuration, change control, and enhancements.
  • Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, and list view rights.
  • Act as the go-to for local Salesforce Users and regional Salesforce Admins.
  • Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.
Qualifications

To succeed in this role, you should have a degree in Computer Science or Software Engineering, or an equivalent qualification. Hands-on experience with Salesforce product administration, specifically Sales Cloud, is required, along with a deep understanding of Salesforce sharing and security concepts. Excellent communication skills and a proactive attitude towards platform enhancements are essential.



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