Information Security Specialist

2 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Ensign InfoSecurity Full time

About Ensign InfoSecurity

We are a leading provider of cybersecurity solutions, dedicated to protecting our clients' digital assets. Our team of experts is passionate about staying ahead of the latest threats and developing innovative security strategies.

Job Description:

As a Senior Security Engineer L2 at Ensign InfoSecurity, you will play a critical role in ensuring the security and integrity of our clients' networks. Your primary responsibilities will include managing ticketing systems, providing 24x7 support, handling customer calls and escalations, and performing troubleshooting and resolution.

Responsibilities:

  • Manage ticketing system and ensure all tickets are up to date with latest information/updates.
  • Provide 24x7 support by managing external customers' enquiries, requests or complaints in a timely manner.
  • Handle customers' calls/escalation, perform 2nd level troubleshooting and resolution.
  • Take ownership of issues and work with Engineering/Principle towards resolution.
  • Monitor, track and communicate status of support requests.
  • Perform products preventive maintenance.
  • Maintain products firmware, signature and patches up to date.
  • Vendor/Principle coordination and management.
  • Create & Maintain technical documentation.
  • Report possible threats or software issues.
  • Install, program and commission devices, security equipment, and software.
  • Diagnose and troubleshoot hardware and software issues.
  • Develop and implement remediation plans.
  • Collaborate with other IT teams to ensure timely vulnerability remediation.
  • Configure new policies and templates.
  • Fine-tune existing policies to meet customers' requirements.
  • Upgrade and evergreen the firmware and software.

Requirements:

  • 3-6 years of experience in security engineering and operations support.
  • Analytical-thinking and problem-solving experience.
  • Experience working autonomously and prioritizing work with minimal input.
  • Time management and multitasking experience.
  • Strong knowledge of VPN, Cisco Identity Services Engine (ISE) solutions.
  • Hands-on experience in running and maintaining CISCO Any Connect, CISCO DUO, Cisco Identity Services Engine (ISE) solutions including configuration, fine-tuning of policies and firmware upgrades.
  • Preferably with an engineering support background.
  • Excellent verbal and written communication skills.
  • Detail-oriented and organized.
  • Ability to work independently with minimal supervision while maintaining a high level of efficiency.
  • Flexible and quick to adapt to sudden changes and issues.
  • Willing to work in the customer's environment.
  • Experience/technical certification in Cisco products is a MUST.


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