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Banking Relationship Manager

3 weeks ago

Johor Bahru, Johor, Malaysia Standard Chartered Full time
Job Summary

We are seeking a skilled Banking Relationship Manager to cultivate and nurture strong relationships with corporate clients. The successful candidate will focus on expanding our existing payroll and employee banking base, boosting our share of wallet and revenue, and achieving the bank's strategic objectives. This role requires delivering exceptional customer service and financial solutions while ensuring compliance with operational risk and regulatory frameworks.

About Our Business

Wealth and Retail Banking serves more than 11 million clients in many of the world's fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management, and personalized advice. We also support small business clients with their business banking needs.

Key Responsibilities:

  • Prospect and Plan: In consultation with the supervisor, create monthly plans to generate new business, source, and contact potential clients regularly to maintain a sales pipeline.
  • Cross-Sell and Collaborate: Establish strong relationships with Corporate & Institutional Clients, Commercial Clients, and Priority Banking partners to increase Payroll / Employee Banking share within their existing customer segments. Solicit referrals from other parts of the SCB Group and Business Partners, and cross-sell multiple unsecured products to meet the Premier Private Clients and revenue targets.
  • Information Management: Build a database on existing Employee Banking customers to support relationship building and cross-selling efforts.
  • Portfolio Review and Market Awareness: Review existing Employee Banking customer investment portfolios regularly to maintain relationships and manage cross-sell ratios. Stay updated on customer needs and market trends, including competitor programs and activities, to enhance the attractiveness of the program/product differentiation.
  • Compliance: Ensure compliance with policies and regulations and manage credit and operational risk.