Payroll and HR Services Lead
3 days ago
As a key member of our Service Delivery Organization in Malaysia, you will play a crucial role in ensuring the success of our Service Delivery Center transition projects across the APAC region.
You will report to the Head of Shared Services and be responsible for leading, coaching, and guiding your team to achieve high performance and excellent service quality.
Key Responsibilities:- Team Leadership
- Develop and implement strategies to improve team performance and service quality.
- Monitor and manage HR cases: Ensure cases are assigned and processed within SLA and in compliance, intervene where necessary.
- Case management: Ensure accuracy and review/approve cases or tasks assigned.
- Subject Matter Expertise
- Provide guidance to team members and act as a point of escalation for complex and critical processing or where particular judgment needs to be applied to achieve a solution.
- Operational Efficiency
- Review service quality and performance, analyze and identify improvement plans or continuous improvement.
- HR Transformation Projects
- Contribute to HR projects as part of the HR transformation program, plus ad-hoc in relation to business requirements.
Requirements:
- 8+ years experience in HR Shared Services organization.
- 4+ years managerial experience.
- Strong leadership and communication skills.
- Ability to work under pressure and meet deadlines.
- Flexibility and adaptability in a fast-paced environment.
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