BSI Ambassador

5 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia ENGINEERINGUK Full time
Account Management Expertise

As an Account Service Professional, you will be responsible for delivering world-class customer service and building strong relationships with clients to drive business growth and retention.

You will maintain accurate records, develop strategies to enhance customer satisfaction, and collaborate with cross-functional teams to ensure aligned goals and objectives.

Key Performance Indicators:

  • Timely and efficient response rates to customer inquiries.
  • Customer satisfaction ratings and net promoter scores.
  • Accurate record-keeping and maintenance of customer databases.
  • Collaboration and teamwork with cross-functional teams.
  • Adaptability and flexibility in a fast-paced environment.

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