Customer Support Team Member

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Coda Full time
Unlock Career Growth Opportunities

Coda is a leading commerce solutions provider, trusted by 300+ publishers worldwide. We deliver innovative solutions that accelerate global growth and revenue for our partners.

We are committed to delivering top-notch customer experiences 24/7, outperforming boundaries to provide empathetic and real-time support. Join our fast-paced environment where collaboration knows no bounds, and innovation fuels our growth.

Key Responsibilities:
  • Elevate customer satisfaction through prompt and effective issue resolution via various communication channels.
  • Maintain strong relationships with mobile operators, merchants, and other partners to ensure seamless service delivery.
  • Participate in marketing activities, collaborating closely with our marketing team to drive business objectives.
  • Assist in conducting transaction tests to identify potential payment channel issues.

What We Offer:
• Wellness Boost: Prioritize your well-being with flexible benefits and Employee Well-being Program resources.
• Customized Benefits: Tailor your benefits plan to suit your needs.
• Growth Opportunities: Unlock clear progression paths and advance your career.
• Skill Development: Access training resources to fuel personal and professional growth.
• Volunteer Time Off: Enjoy paid time off to make a difference through volunteering.
• Family Support: Take advantage of paid Family Care Leave and select Flexible Benefits catering to family needs.



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